we value your satisfaction. If you are not completely happy with your purchase, we offer a simple and transparent refund and returns process.
1. Eligibility for Returns
To qualify for a return or refund, your item must:
Be unused, undamaged, and in its original packaging
Be returned within [7–30] days of delivery
Include all accessories, manuals, and documentation
Non-returnable items:
Perishable goods (e.g., food, flowers)
Digital products (e.g., downloadable files, software)
Personalized or custom-made products
Gift cards
2. How to Request a Return
Contact our Customer Service team via email or contact form with your order number and reason for return.
Our team will review your request and provide instructions for returning the product.
Package the item securely in its original packaging to avoid damage during shipment.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
Use a reliable courier service and retain the tracking number for your records.
Items returned without tracking may not be accepted.
4. Refund Process
Once your return is received and inspected:
We will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days.
Refunds will be issued to the original payment method used at checkout.
5. Exchanges
If you received a defective or incorrect product, we can arrange an exchange.
Contact Customer Service to initiate an exchange and provide details of the issue.
Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 48 hours of delivery.
Provide photos and order details to expedite the resolution.
We will either replace the item or issue a full refund.
7. Contact Us
For any questions or issues regarding returns and refunds, please contact us
